Privacy Policy

HouseLook ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2.1 Personal Information: We may collect personal information that you voluntarily provide to us when you:

• Register for an account
• Make a purchase or transaction
• Contact us for support
• Subscribe to our newsletter
• Participate in surveys or promotions

2.2 Personal Information Types:

• Name and contact information (email, phone number)
• Account credentials (username, password)
• Payment information (M-Pesa phone number, transaction IDs)
• Profile information and preferences
• Communication history with our support team

2.3 Automatically Collected Information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, features used)
• Location data (with your permission)
• Cookies and similar tracking technologies

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and manage your account
• Send you technical notices and support messages
• Respond to your comments and questions
• Provide customer service and support
• Improve and personalize your experience
• Develop new features and services
• Send marketing communications (with your consent)
• Prevent fraud and enhance security
• Comply with legal obligations

4.1 We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (payment processing, analytics, customer support)
• Property Agents: Contact information may be shared with property agents when you express interest in a property
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for specific purposes

5.1 Payment Processing: We use M-Pesa for secure payment processing. We do not store your M-Pesa PIN or full payment credentials.

5.2 Transaction Data: We retain transaction IDs and payment amounts for accounting and customer service purposes.

5.3 Security: All payment data is encrypted and processed through secure channels in compliance with industry standards.

5.4 Third-Party Processing: M-Pesa transactions are subject to Safaricom's privacy policy and terms of service.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure hosting infrastructure
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Retention periods:

• Account information: Until account deletion + 30 days
• Transaction records: 7 years for tax and legal compliance
• Usage data: 2 years for analytics purposes
• Support communications: 3 years

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your personal information
• Restriction: Request restriction of processing

To exercise these rights, please contact us using the information provided in Section 12.

We use cookies and similar tracking technologies to enhance your experience on our platform.

Types of cookies we use:

• Essential cookies: Required for basic functionality
• Performance cookies: Help us understand how you use our service
• Functional cookies: Remember your preferences
• Marketing cookies: Used for targeted advertising (with consent)

You can control cookies through your browser settings, but disabling certain cookies may affect functionality.

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties.

Third-party services we use:

• M-Pesa (Safaricom) for payment processing
• Google Analytics for usage analytics
• Cloud hosting providers for data storage
• Email service providers for communications

Our service is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For material changes, we will provide additional notice (such as email notification) at least 30 days before the changes take effect.